Human Resources

We believe that our people are our biggest asset. We aim to provide all staff members with all possible opportunities to realize their full potential within optimum working conditions. The process starts with selecting the right people for the job, after which we ensure continuous skills development, assisting the SA Metal Group to grow and develop.

We strive to conduct all our business with integrity, professionalism and a positive attitude.

SA Metal Group’s Human Capital Development Policy states:

“SA Metal Group values its people above all other assets and strives to develop all staff members to their full potential. To this end the Company provides excellent human capital development programmes and rewards staff members who strive to improve themselves and show commitment to the Mission of the Company.”

We offer many development programmes, including our Supervisory Development Programme, Artisan Development Programme and Adult Basic Education and Training Programme. We have on-site computer training facilities countrywide where these courses are held.

These programmes are aimed to develop, motivate and upskill our employees, providing them with an opportunity to progress to their full potential within SA Metal Group.

Employment Equity

SA Metal Group is committed to transformation in the workplace. The Group has an employment equity (EE) policy in place to ensure that all applicants, regardless of race, gender or other criteria are given every opportunity to join our family. We invest in the talent, competency and skills of our people.

With the guidance of this EE policy, overseen by a representative committee, we constantly strive to ensure that we operate in a non-discriminatory and non-sexist environment.

In addition, the company has invested in various internal employment equity initiatives, including healthcare facilities providing primary, occupational, clinical and HIV/Aids care. Furthermore, we have on-site catering facilities to provide competitively priced meals to all employees.

Our training in leadership, growth and development, including via management, technical and skills-based programmes, is made available to all staff with a constant emphasis on promotion within the Group.

Health & Safety

SA Metal Group is committed to ensuring the health and safety (H&S) of all its employees.

Over many years, the Group has implemented a comprehensive programme of continuous safety improvement.

Our policy is to exceed compliance with H&S legislation and to create the safest possible working environment in our sector.

Our compliance with the stringent on-site safety requirements of some of our large clients, many of them public companies, is testament to the strength of our home-grown Safety Programme.

This Safety Programme is driven by an integrated safety team which includes divisional directors, the heads of human resources and healthcare, line managers, labour H&S representatives, a dedicated national safety manager and regional safety officers.

Safety and health go hand in hand, and our Safety Programme is augmented by our Healthcare Programme. We have modern, fully equipped on-site clinics at all our major centres. These are staffed with full-time qualified nursing sisters supported by regular attendance of medical doctors. Our Occupational Health Programme, which includes our medical monitoring programme, is run through these clinics.

These are staffed with full-time qualified nursing sisters supported by regular attendance of medical doctors. Our Occupational Health Programme, which includes our medical monitoring programme, is run through these clinics.

Employees are given free access to our expanded Primary HealthCare Programme as well as to our comprehensive, award-winning HIV/AIDS Programme. SA Metal Group, one of the first industrial companies to introduce such a programme in 1998, provides all employees with the
full spectrum of HIV education, testing, treatment and support.

The Group is fully committed to the preservation of the environment, employing only environmentally-friendly processes when recycling scrap metal and waste products for use in the South African and other economies.

SA Metal Group has a zero-alcohol and drug policy on all its sites, applicable to all staff and contractors.

Social Responsibility

In addition to other charitable projects in which the company is involved, SA Metal Group is proud of its internal Basic Needs Fund.

We are aware that many of our employees, due to their socio-economic position and present lack of resources, do not have the means to cope with an emergency, trauma or crisis in their personal lives. To compound matters further, many of our employees do not have easy access to insurance or banking facilities.

Many of our employees live in under-resourced informal settlements, back-yard dwellings or on properties with inadequate infrastructural development. Their homes are often self-built and often the lack of foundations and proper building materials results in severe consequences in the event of a natural disaster.

In addition, many of our employees live in areas where there is inadequate police visibility and intervention, resulting in their exposure to endemic, trauma-inducing crime. In order to assist in combating these challenges, and under the direct auspices of a management and employee voluntary representative group, the Group has initiated the Basic Needs Fund.

This fund is designed to support employees and their families who, in the event of natural disasters, crime or other catastrophes, do not have access to interim or immediate relief in the form of shelter, food, water and clothing. Material assistance may be given both financially and by physical means, allowing the employees and their families the opportunity to re-establish themselves in a manner where they can function as normally as possible, preferably within 24 hours of the claim having been made.


Achieve a fulfilling & rewarding career with SA Metal.

The benefits of being an SA Metal Group employee go far beyond the financial reward and benefits received by employees. Staff members become part of a team of motivated, passionate and dedicated people who are all focused on contributing, growing and making a difference.

Job Title

Intermediate Business Analyst

Employment Type

Full Time


5 to 10 years



Job Published

16 January 2024

Job Reference No.


Job Description

We are seeking a talented and experienced Mid-Level Business Analyst to join our team, specializing in user support, training, system troubleshooting, documentation, and system design. The ideal candidate will have a strong background in analysing business processes, understanding user needs, providing effective solutions, and contributing to the documentation and design of robust systems. The suitable candidate will work in office, in a project-based module with support and guidance from senior team members/Technical Specialists from Cape Town and Gauteng. Key responsibilities will include but are not limited to:

User Support:

  • Serve as a primary point of contact for end-users, addressing inquiries, issues, and requests related to system usage.
  • Collaborate with cross-functional teams to identify and implement solutions that enhance user satisfaction.
  • Provide timely and effective resolutions to user problems, escalating issues as needed.


  • Develop and deliver user training programs, ensuring users have a comprehensive understanding of system functionalities.
  • Create training materials, documentation, and resources to support user learning.
  • Conduct training sessions, workshops, and webinars for individuals and groups.

System Troubleshooting:

  • Analyse and diagnose system issues, working closely with IT teams to identify root causes and implement solutions.
  • Document troubleshooting procedures and maintain a knowledge base for common issues and resolutions.
  • Participate in system testing to ensure functionality meets user requirements.


  • Create and maintain comprehensive documentation for system functionalities, user guides, and standard operating procedures.
  • Ensure documentation is up-to-date and aligns with system changes and updates.
  • Document business processes, requirements, and system architecture for reference and training purposes.

System Design:

  • Contribute to the design and enhancement of systems to meet business and user requirements.
  • Collaborate with development teams to translate business needs into technical specifications.
  • Participate in system design reviews, offering insights and recommendations for improvement.

Business Process Analysis:

  • Collaborate with stakeholders to gather and analyse business requirements related to user support and system functionality.
  • Identify opportunities for process improvements and efficiency gains.
  • Translate business needs into technical specifications for system enhancements.

Communication and Collaboration:

  • Foster strong relationships with end-users, stakeholders, and cross-functional teams.
  • Communicate effectively with both technical and non-technical stakeholders.
  • Collaborate with IT and Dev teams to prioritize and implement system updates and enhancements

Qualifying Experience & Attributes:

  • Bachelor's degree in Business Administration, Information Technology, or a related field
  • Proven experience as a Business Analyst with a focus on user support, training, system troubleshooting, documentation, and system design
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Knowledge of relevant software and systems
  • Ability to adapt to changing priorities and work independently
  • Training or certification in relevant areas is a plus