Human Resources & Training

Human Resources

We believe that our people are our biggest asset. We aim to provide all staff members with all possible opportunities to realize their full potential within optimum working conditions. The process starts with selecting the right people for the job, after which we ensure continuous skills development, assisting the SA Metal Group to grow and develop.

We strive to conduct all our business with integrity, professionalism and a positive attitude.

Training, Empowerment & Development

SA Metal Group’s Human Capital Development Policy states:

“SA Metal Group values its people above all other assets and strives to develop all staff members to their full potential. To this end the Company provides excellent human capital development programmes and rewards staff members who strive to improve themselves and show commitment to the Mission of the Company.”

We offer many development programmes, including our Supervisory Development Programme, Artisan Development Programme and Adult Basic Education and Training Programme. We have on-site computer training facilities countrywide where these courses are held.

These programmes are aimed to develop, motivate and upskill our employees, providing them with an opportunity to progress to their full potential within SA Metal Group.

Employment Equity

Employment Equity

SA Metal Group is committed to transformation in the workplace. The Group has an employment equity (EE) policy in place to ensure that all applicants, regardless of race, gender or other criteria are given every opportunity to join our family. We invest in the talent, competency and skills of our people.

With the guidance of this EE policy, overseen by a representative committee, we constantly strive to ensure that we operate in a non-discriminatory and non-sexist environment.

In addition, the company has invested in various internal employment equity initiatives, including healthcare facilities providing primary, occupational, clinical and HIV/Aids care. Furthermore, we have on-site catering facilities to provide competitively priced meals to all employees.

Our training in leadership, growth and development, including via management, technical and skills-based programmes, is made available to all staff with a constant emphasis on promotion within the Group.

Health & Safety

Health & Safety

SA Metal Group is committed to ensuring the health and safety (H&S) of all its employees.

Over many years, the Group has implemented a comprehensive programme of continuous safety improvement.

Our policy is to exceed compliance with H&S legislation and to create the safest possible working environment in our sector.

Our compliance with the stringent on-site safety requirements of some of our large clients, many of them public companies, is testament to the strength of our home-grown Safety Programme.

This Safety Programme is driven by an integrated safety team which includes divisional directors, the heads of human resources and healthcare, line managers, labour H&S representatives, a dedicated national safety manager and regional safety officers.

Safety and health go hand in hand, and our Safety Programme is augmented by our Healthcare Programme. We have modern, fully equipped on-site clinics at all our major centres. These are staffed with full-time qualified nursing sisters supported by regular attendance of medical doctors. Our Occupational Health Programme, which includes our medical monitoring programme, is run through these clinics.

These are staffed with full-time qualified nursing sisters supported by regular attendance of medical doctors. Our Occupational Health Programme, which includes our medical monitoring programme, is run through these clinics.

Employees are given free access to our expanded Primary HealthCare Programme as well as to our comprehensive, award-winning HIV/AIDS Programme. SA Metal Group, one of the first industrial companies to introduce such a programme in 1998, provides all employees with the
full spectrum of HIV education, testing, treatment and support.

The Group is fully committed to the preservation of the environment, employing only environmentally-friendly processes when recycling scrap metal and waste products for use in the South African and other economies.

SA Metal Group has a zero-alcohol and drug policy on all its sites, applicable to all staff and contractors.

Social Responsibility

Social Responsibility

In addition to other charitable projects in which the company is involved, SA Metal Group is proud of its internal Basic Needs Fund.

We are aware that many of our employees, due to their socio-economic position and present lack of resources, do not have the means to cope with an emergency, trauma or crisis in their personal lives. To compound matters further, many of our employees do not have easy access to insurance or banking facilities.

Many of our employees live in under-resourced informal settlements, back-yard dwellings or on properties with inadequate infrastructural development. Their homes are often self-built and often the lack of foundations and proper building materials results in severe consequences in the event of a natural disaster.

In addition, many of our employees live in areas where there is inadequate police visibility and intervention, resulting in their exposure to endemic, trauma-inducing crime. In order to assist in combating these challenges, and under the direct auspices of a management and employee voluntary representative group, the Group has initiated the Basic Needs Fund.

This fund is designed to support employees and their families who, in the event of natural disasters, crime or other catastrophes, do not have access to interim or immediate relief in the form of shelter, food, water and clothing. Material assistance may be given both financially and by physical means, allowing the employees and their families the opportunity to re-establish themselves in a manner where they can function as normally as possible, preferably within 24 hours of the claim having been made.

Careers & Jobs

Careers

Achieve a fulfilling & rewarding career with SA Metal.

The benefits of being an SA Metal Group employee go far beyond the financial reward and benefits received by employees. Staff members become part of a team of motivated, passionate and dedicated people who are all focused on contributing, growing and making a difference.


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Job Title


Business Intelligence, Analysis & Systems Manager

Employment Type


Full Time

Experience


8 to 10 years

Salary


Negotiable

Job Published


01 September 2025

Job Reference No.


2462144426


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Job Description

Only applications through Dittohire will be considered. DO NOT send your CV/job application via email

JOB PURPOSE

The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

 

KEY RESPONSIBILITIES

Team Leadership & Management

  • Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
  • Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
  • Foster a collaborative environment that encourages knowledge sharing and high performance.
  • Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

 

Application Support Management

  • Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
  • Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
  • Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
  • Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
  • Manage communication with business users regarding ticket status, resolution timelines, and system outages.

 

System Development Lifecycle (SDLC) Management

  • Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
  • Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems.
  • Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
  • Plan and execute seamless system deployments and deliver effective user training programs.

 

Strategic Project Development & Execution

  • Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
  • Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI (ROI) projections, and feasibility studies.
  • Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
  • Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.

 

Business Intelligence & Data Governance

  • Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
  • Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
  • Assist business with complex excel analysis.

 

QUALIFYING CRITERIA

  • Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
  • A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
  • At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
  • Demonstrable experience managing the full project lifecycle for software or system implementations.
  • Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
  • Solid understanding and practical experience with Master Data Management (MDM) principles.
  • Strong troubleshooting skills and root-cause analysis ability.
  • Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Working knowledge on translating business needs into technical specifications.
  • Experience in report writing and executive feedback.
  • Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

 

QUALIFYING ATTRIBUTES

  • Leadership: Strong ability to lead, inspire, and develop a high-performing team.
  • Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
  • Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
  • Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
  • Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
  • Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
  • Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.

 

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

 

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

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