Human Resources & Training

Human Resources

We believe that our people are our biggest asset. We aim to provide all staff members with all possible opportunities to realize their full potential within optimum working conditions. The process starts with selecting the right people for the job, after which we ensure continuous skills development, assisting the SA Metal Group to grow and develop.

We strive to conduct all our business with integrity, professionalism and a positive attitude.

Training, Empowerment & Development

SA Metal Group’s Human Capital Development Policy states:

“SA Metal Group values its people above all other assets and strives to develop all staff members to their full potential. To this end the Company provides excellent human capital development programmes and rewards staff members who strive to improve themselves and show commitment to the Mission of the Company.”

We offer many development programmes, including our Supervisory Development Programme, Artisan Development Programme and Adult Basic Education and Training Programme. We have on-site computer training facilities countrywide where these courses are held.

These programmes are aimed to develop, motivate and upskill our employees, providing them with an opportunity to progress to their full potential within SA Metal Group.

Employment Equity

Employment Equity

SA Metal Group is committed to transformation in the workplace. The Group has an employment equity (EE) policy in place to ensure that all applicants, regardless of race, gender or other criteria are given every opportunity to join our family. We invest in the talent, competency and skills of our people.

With the guidance of this EE policy, overseen by a representative committee, we constantly strive to ensure that we operate in a non-discriminatory and non-sexist environment.

In addition, the company has invested in various internal employment equity initiatives, including healthcare facilities providing primary, occupational, clinical and HIV/Aids care. Furthermore, we have on-site catering facilities to provide competitively priced meals to all employees.

Our training in leadership, growth and development, including via management, technical and skills-based programmes, is made available to all staff with a constant emphasis on promotion within the Group.

Health & Safety

Health & Safety

SA Metal Group is committed to ensuring the health and safety (H&S) of all its employees.

Over many years, the Group has implemented a comprehensive programme of continuous safety improvement.

Our policy is to exceed compliance with H&S legislation and to create the safest possible working environment in our sector.

Our compliance with the stringent on-site safety requirements of some of our large clients, many of them public companies, is testament to the strength of our home-grown Safety Programme.

This Safety Programme is driven by an integrated safety team which includes divisional directors, the heads of human resources and healthcare, line managers, labour H&S representatives, a dedicated national safety manager and regional safety officers.

Safety and health go hand in hand, and our Safety Programme is augmented by our Healthcare Programme. We have modern, fully equipped on-site clinics at all our major centres. These are staffed with full-time qualified nursing sisters supported by regular attendance of medical doctors. Our Occupational Health Programme, which includes our medical monitoring programme, is run through these clinics.

These are staffed with full-time qualified nursing sisters supported by regular attendance of medical doctors. Our Occupational Health Programme, which includes our medical monitoring programme, is run through these clinics.

Employees are given free access to our expanded Primary HealthCare Programme as well as to our comprehensive, award-winning HIV/AIDS Programme. SA Metal Group, one of the first industrial companies to introduce such a programme in 1998, provides all employees with the
full spectrum of HIV education, testing, treatment and support.

The Group is fully committed to the preservation of the environment, employing only environmentally-friendly processes when recycling scrap metal and waste products for use in the South African and other economies.

SA Metal Group has a zero-alcohol and drug policy on all its sites, applicable to all staff and contractors.

Social Responsibility

Social Responsibility

In addition to other charitable projects in which the company is involved, SA Metal Group is proud of its internal Basic Needs Fund.

We are aware that many of our employees, due to their socio-economic position and present lack of resources, do not have the means to cope with an emergency, trauma or crisis in their personal lives. To compound matters further, many of our employees do not have easy access to insurance or banking facilities.

Many of our employees live in under-resourced informal settlements, back-yard dwellings or on properties with inadequate infrastructural development. Their homes are often self-built and often the lack of foundations and proper building materials results in severe consequences in the event of a natural disaster.

In addition, many of our employees live in areas where there is inadequate police visibility and intervention, resulting in their exposure to endemic, trauma-inducing crime. In order to assist in combating these challenges, and under the direct auspices of a management and employee voluntary representative group, the Group has initiated the Basic Needs Fund.

This fund is designed to support employees and their families who, in the event of natural disasters, crime or other catastrophes, do not have access to interim or immediate relief in the form of shelter, food, water and clothing. Material assistance may be given both financially and by physical means, allowing the employees and their families the opportunity to re-establish themselves in a manner where they can function as normally as possible, preferably within 24 hours of the claim having been made.

Careers & Jobs

Careers

Achieve a fulfilling & rewarding career with SA Metal.

The benefits of being an SA Metal Group employee go far beyond the financial reward and benefits received by employees. Staff members become part of a team of motivated, passionate and dedicated people who are all focused on contributing, growing and making a difference.


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Job Title


Senior IT Technician

Employment Type


Full Time

Experience


12+ years

Salary


Negotiable

Job Published


23 July 2026

Job Reference No.


632574


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Job Description

JOB DESCRIPTION

The Group currently has a vacancy for a highly experienced Senior IT Professional who takes ownership of complex, escalated technical challenges across the network, server and end-user environments. The individual requires a deep, hands-on technical background and should be comfortable working collaboratively (sometimes independently) on high-impact issues and permanently resolving problems through root cause analysis. He/she will also have to:

POSITION REQUIREMENTS

  • Training and support of userbase on IT Systems

  • Maintaining mail infrastructure (Postfix, Sendmail, Exim), including Antispam/Antivirus policy, DNSBL configuration, SMTP protocol troubleshooting, and mail routing

  • Configuring and administering Fortinet firewall estates (policy configuration, VPN, security profiles, high availability)

  • Configuring and maintaining Mikrotik network infrastructure, including routing and inter-site connectivity and troubleshooting

  • Wireless network deployment and troubleshooting

  • Providing advanced technical support for critical desktop and server issues

  • Actioning Service Desk ticket queues, ensuring SLA compliance and quality of escalated resolutions

  • Producing technical documentation and knowledge base procedures

  • Identifying opportunities for and implementing automation and scripting to reduce manual workload across the team

  • Configuring IP camera/CCTV infrastructure, including network integration

  • Ensuring completion of daily operational checklists and reporting status to the IT Manager

  • Proactive monitoring and capacity/performance management of connected devices and inter-branch connectivity

  • Performing Root Cause Analysis on recurring or high-impact incidents, implementing permanent resolutions through root cause analysis

  • Undertake travel to sites to perform installations and maintenance as required

  • Creating, deploying, and administering Windows Server environments (2016–2025), including DHCP, DNS, Active Directory configuration, Group Policy, and forest/domain administration

  • Deploying and maintaining Hyper-V virtualization infrastructure, including host configuration, guest provisioning, and server migrations

  • Administering Biometric Access Control systems, including integration and troubleshooting

QUALIFYING EXPERIENCE

  • Minimum 12 years' experience as an IT professional, with a track record of resolving escalated issues and supporting end-users across face-to-face and remote channels

  • Minimum 8 years' experience configuring, implementing, and maintaining corporate LAN & WAN environments

  • Advanced proficiency with Microsoft Windows (10, 11) in a distributed environment

  • Advanced proficiency with Microsoft Office (2016 - 2024) and Office 365, including deployment and administration

  • Proven experience deploying and administering Windows Server (2016 - 2025)

  • Strong knowledge of hardware/software configuration, installation, and lifecycle management

  • Advanced troubleshooting, diagnostic, and problem-solving skills, with a focus on root cause analysis on complex issues

  • Experience leveraging AI tools (e.g. Claude AI) to improve IT operations, support, or documentation workflows

  • Strong networking expertise, including switch and router configuration.

QUALIFYING ATTRIBUTES

  • A security-first mindset, with a strong focus on safeguarding networks, systems, and data across the organization

  • Ability to liaise professionally and confidently with vendors and colleagues at all levels, including senior stakeholders

  • Strong interpersonal skills with the ability to guide and advise team members

  • Hard-working, self-motivated, and able to take ownership of complex problems through to resolution

  • Ability to work independently on escalated issues as well as collaboratively within a team

  • Willing and able to work overtime and be available for escalations when required

  • Own reliable transport, with willingness to travel to sites as required

  • Excellent communication skills, able to translate technical detail for both technical and non-technical audiences

  • Excellent organizational skills with strong attention to detail

  • Ability to remain calm, prioritize effectively, and perform well under pressure, particularly during critical incidents

ADVANTAGEOUS EXPERIENCE

  • Exposure to PLC machinery and industrial control systems

  • Mikrotik/RouterOS networking knowledge

  • SecOps experience, including security monitoring and incident response

  • Experience administering ManageEngine ServiceDesk Plus

  • Proficiency in Hyper-V virtualization, including advanced configuration and troubleshooting

  • Strong scripting and automation skills (e.g. PowerShell, Bash, or similar)

  • Knowledge of Acronis backup and disaster recovery solutions

  • Experience with VMware host and guest installation, configuration, and maintenance

  • Experience building and implementing cloud automation workflows (Power Automate, IFTTT, Make, Zapier)

  • Industry certifications such as CompTIA N+, A+, or Microsoft MCSE/MCITP, Mikrotik MTCNA, ITIL Foundation

  • Experience implementing and administering cloud solutions

  • Experience with the Microsoft Azure cloud platform, including deployment and administration

  • Experience configuring and managing cloud storage solutions

  • Proven track record in SQL database administration, optimization, and performance tuning

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such

Skills

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